Mozy Vs. Dropbox
The great battle between online storage service providers continues. Up at bat today we Mozy vs Dropbox. Which company will come out ahead? Dropbox already has a lot of support under its belt. Mozy is a true contender, who also has a vast amount of customers on their side. As with any product, it all boils down to which company provides the best service for the best price. So, lets see how each company stacks up.
|Capacity||1TB (More available by phone)||500GB|
|Price||$5.99 – $332.5||$9.99 – $49.99|
|Mobile Access (Compatible Website)|
|Mobile App||iPhone, iPad, Android||iPhone, iPad, Android|
|Customer Support||Only email||Only email|
|Security||256-bit encryption used||256-bit encryption used|
Features of Mozy
- Backing up files – Mozy backs up and syncs open files, which saves you a lot of time. You don’t have to stop what you are doing, close the files and wait for the backup to complete. Operations you normally keep open, like Outlook, and spreadsheets are safely backed up, without interfering with your work. Previous file versions are saved for up to 30 days, in case you ever have to look back at what changes have been made.
- Scheduling – You can choose to have backups performed automatically, or schedule backups to occur at a certain time each day.
- Unlimited file size – Files of any size or type will be backed up, however this is not the default setting. You have to make manual adjustments for files larger than 100 MB.
- The Mozy system is compatible with Windows XP, 7, and Vista, and with Mac operating systems OS X 10.7, 10.6, 10.5, and 10.4.
- Mozy apps are available for iPad, iPhone, iPod Touch and for Android devices.
- Set Up – Mozy uses a video tutorial to guide new users step-by-step through the setup process.
- Compatibility – Dropbox can be used with Blackberry, iOS, Android, Windows, Mac OS X and Linux.
- Sharing – A new feature recently added allows users to send a link to selected recipients, even if the people you want to share with are not Dropbox members.
- Easy access – The Dropbox app gives you access to your files even when you are not connected to the internet.
- Versioning – Older file versions are saved for up to 30 days in case you accidentally delete a file.
- Syncing files – You can sync any files you wish and with any device.
- File search – Files can be searched to quick access.
Mozy has 256-bit AES military grade encryption software. Mozy is one of the few online storage providers to obtain ISO 27001 certification and successfully complete an SSAE 16 audit. The company has taken these extra steps to instill trust in their customers and to prove that they take data security very seriously.
Dropbox uses bank-level security for storage and file transfers, but if someone knows your username and password, they will have complete access to your account.
Plans and Pricing
Mozy offers 4 main plans.
- 2 GB free.
- Automatic backups.
- Access from anywhere.
- 50 GB for $5.99 per month.
- Back up for one computer.
- Automatic or scheduled backups.
- Customizable business plans.
- Prices starting at $19.99 per month.
- Read MozyPro full review
- Custom installations.
- Advanced reporting.
- Larger businesses have their choice of customizable Enterprise plans.
- 2 GB of free storage space.
- Pro – 100 GB, 200 GB or 500 GB starting at $9.99 per month.
- Teams – plans start with 1 TB of storage for 5 users and include centralized billing and administrative tools.
Mozy offers a comprehensive “how it works” section, a full FAQ section, a search-able knowledge base, a variety of online tutorials and a community forum where users can chat and help each other out with problems or concerns. Tech support is available over live online chat, by email or over the phone. The company has offices in many countries all around the world, so support is always available day or night.
DropBox customer service is mostly limited to self help. They offer a comprehensive search-able knowledge base, community forums and video tutorials. If you do want to contact the company, you can send an email, but there is no live chat help or phone support.
The Bottom Line
Mozy clearly wins this battle. With around the clock support, phone help and live chat, they are leagues ahead of Dropbox where customer service is concerned. The companies are tied in the area of free storage plans by both offering 2 GB for free. Dropbox may be a bit cheaper, but Mozy gives you more for your money, like automatic backups, so you never have to worry about important data not being properly backed up, and backing up files of any size. Since both companies offer a free 2 GB plan, there is no reason to not give them a test drive and see for yourself which company is right for you. But, in our books, Mozy is the winner of this battle.
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