SugarSync Review

SugarSync ReviewCloud computing offers a different and much safer way to back up your files, should something unexpected happen to your computer, USB drive or external hard drive.

SugarSync is a rising new company offering a number of packages to suit your online storage requirements. In spite of being new in the business, the service has caught the interest of consumers looking for a cost-effective and lightweight file backup system.

Features of SugarSync Storage


Free Starter Plan
SugarSync makes it easy for you to see the value of their service. The site has a comparison chart weighing the features of SugarSync against its competitors. However, the best feature of the service is the 5GB of backup storage space provided for free. This promotion helps users get used to the system before committing to a paid plan.

The paid monthly subscriptions for home users range from $4.99 per month for 30GB, to $24.99 per month for 250GB. SugarSync also offers a 30-day free trial.

There are separate business subscription plans starting from 3 users + 100GB of storage for $29.99 per month. With SugarSync for Business, you get a free trial and can add people or increase your storage at any time. The business version also differs from the home user version by having two extra features. First, you get live phone support at no extra charge. The second feature is an administration dashboard allowing registered administrators to operate all aspects of file management.

Ease of use
You don’t need to read all their system documentation to be able to use SugarSync. It’s as simple as it gets. Basically, you download a lightweight application that runs on almost all types of operating system. After this, the SugarSync Manager will ask you which folders are to be uploaded to the system.

The first backup process can take hours to complete, seeing that a 1GB file requires 1.5 hours (1.0 Mbps speed) to be uploaded. This means that the length of the backup process is proportional to the size of the data being uploaded and the internet connection speed. The long wait is softened by the fact that your computer can be used normally during the backup process.

Backup Status
By default, SugarSync targets the main folders such as ‘Desktop’ and ‘My Documents’ to backup. You can change these or add more if storage capacity allows. The ability to store music and photographs is included. The backups are also automatic and so no manual uploads or scheduling is necessary. SugarSync works diligently all the time making sure to update their copy when file changes occur.

The SugarSync Manager runs in the background to take note of changes on the synced files. As soon as the application sees any file changes, these will be immediately updated on the system – holding up to 5 previous versions of your file.

Remote Access
SugarSync also allows remote access, which gives you the capability to retrieve files using any web browser. This feature supports different platforms like that of iPad, iPhone, Android, Blackberry, Kindle Fire and Symbian devices. All the file updates will be carried over and transferred to the system.

File Sharing
SugarSync has many options for file sharing. You can share any amount from one file to hundreds, for either private distribution or public. The people you allow access to your files don’t have to register and you can disable your links anytime. Because of this new feature, you can also choose to send files via Facebook and Twitter.

It’s also possible to use Outlook for file sharing with SugarSync’s ‘Outlook Plugin’, alleviating many of the problems encountered by using Outlook for file sharing.

The service wouldn’t be complete without a set of fortified security measures to protect data from being stolen by hackers and their bots. SugarSync transfer all files to their server using TLS (SSL 3.3) encryption. SSL employs a cryptographic system, which uses a private key known by the account user. SSL certificates are the usual provision of ecommerce sites against credit card thieves.

In terms of file access, SugarSync gives you the capacity to set passwords and other permission settings to control who gets to view and edit your data.

Sync to Multiple Devices
SugarSync allows multiple devices to be in sync – PCs, Macs and mobile gadgets. You can also select the devices and files that you want to sync. This is useful if you want to finish work at home. There is also no need for you to keep a flash drive or external hard drive handy. Just save the file in the Magic Briefcase (the SugarSync name for a sync folder) and the file will be available on all devices where SugarSync is installed.

Customer Support
The dedication of SugarSync to deliver first-rate customer support can be easily seen on their website. The number of support options is one of the most comprehensive in the industry. SugarSync Business account holders are entitled to unlimited phone support for the duration of their package. Personal plan subscribers have unlimited assistance through email and live chat. The site is also packed with a massive amount of support articles in their knowledge base, FAQ and community section. They also provide pdf versions of the user manual, quick start guide and system overview.


  • There are no choices for manually uploading backups.
  • There is no sync for open files such as Outlook.
  • No support for mapped drives or external drives at present.

The Bottom Line

File syncing is important because it limits the time you consume working on different devices. SugarSync is a one-stop shop that gives you the best features you can get from cloud computing and is in my top 5 list of companies. To get a real feeling for their service, try the 5GB free deal now to see if they deliver as advertised.

To signup and for further information, visit

Plans & Pricing
5GB for FREE
30GB for $4.99/mo or $49.99/yr
60GB for $9.99/mo or $99.99/yr
100GB for $14.99/mo or $149.99/yr
250GB for $24.99/mo or $249.99/yr
500GB for $39.99/mo or $399.99/yr
Start with 100GB for 3 users for $29.99/mo or $299.99/yr. Visit ‘SugarSync for Business’ review to learn more

One Response to SugarSync Review

    By: harold jitschak bueno de mesquita
    Date: November 26, 2014 at 8:56 am

    The new Sugar sync application does not has a desktop file/folder anymore which is automatically created when downloading the green bird,
    This is a terrible drawback as one has to download files to access them now,which can take full minutes.
    I was happy with S.S and highly praising them to hundreds of patients but I am now considering switching to drop box unless S,S tells me what to do as i became rather useless to me in this form.

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